Retail Store Manager: Montclair

Framebridge; Montclair (NJ); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plan

Parental leave and paid holidays

Flexible Time Off

Employee discounts

EAP

Commuter benefits

Pet insurance

Job summary

Framebridge is seeking a Store Manager in Montclair to lead a high-performing retail team and deliver an outstanding customer experience. You will build a culture of pride in our product, coach staff, and drive store results.

You will recruit and train teammates, collaborate with manufacturing for seamless omni-channel operations, and organize events that showcase our framing solutions. Flexibility for evenings/weekends is required.

Qualifications

• 3+ years as Store Manager or similar in a customer-facing setting.
• Proven leadership in recruiting, coaching and developing retail teams.
• Strong communication and problem-solving skills for a high-touch customer experience.

Responsibilities

• Set the standard for exceptional customer service and uphold Framebridge brand in-store.
• Recruit, hire, onboard, and train retail team members.
• Develop and improve store operations to hit customer experience and financial goals.
• Coordinate with manufacturing to ensure seamless omni-channel operations.
• Lead in-store events and coach team with product knowledge and design guidance.

Skills

Store leadership

Customer service

Team building

Communication

Interpersonal skills

Analytical thinking

Problem solving

Adaptability

Education

Bachelor's degree preferred

Job description

Retail Store Manager : MontclairShift Details: Full-Time Salary Non exemptFlexibility required including evenings and weekendsWho We AreAt Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.The RoleWe're seeking a Store Manager who will lead our retail store team to deliver an exceptional customer experience while driving business results. As the heart of your store, you'll build a high-performing team, champion the Framebridge brand, and ensure every customer leaves inspired. This role reports to the District Manager.As a Framebridge Team Member, You Will:Show PrideWe stand behind our work, we sweat the details, and we strive for continuous improvement every day. We're proud to frame the things you love, and show pride in our product and craftsmanship.Adapt & ActWe are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.Embrace ChallengesWe embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.Secure the BatonWe take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.Make It SpecialWe search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.Build to LastWe are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.As Store Manager, You Will:Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail storesRecruit, interview, hire, onboard, and train great retail team membersDevelop, execute, and continuously improve operational activities in our retail stores to ensure customer experience and financial goals are metWork closely with the manufacturing facility to ensure seamless omni-channel operationsApply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team membersDemonstrate deep product knowledge and design advice to customers and train retail team members to do the sameCoordinate in-store events with the Framebridge marketing teamAnswer questions and troubleshoot issues using sound judgmentOffer suggestions to innovate and improve our retail experienceHelp Framebridge deliver on our 100% happiness guaranteeWork a flexible schedule including evenings and weekends that meet the needs of the businessWho You Are:Experience managing in a customer service, retail, or hospitality roleDemonstrated leadership ability with a minimum of 3 years experience as a Store Manager in a customer-facing sales or hospitality settingExcited about building, developing, and coaching a high-performing retail teamAn engaging personality with strong influence, interpersonal, communication, and relationship-building skillsStrong analytical and problem-solving skills with a track record of delivering positive business resultsInterest in design and excitement to work in a creative environmentQuick and eager learner of new tools, technology, products, and processesGreat time-management, organizational, and problem-solving skillsAdaptability and willingness to work flexible hours, including evenings and weekendsDegree in art, design, marketing or relevant fields preferred but not requiredPhysical Requirements:This role requires the ability to perform the following physical tasks on a regular basis:Standing for extended periods of time (up to 8 hours per shift)Light lifting (up to 30 lbs) — carrying frames, supplies, or packaging materialsBending, reaching, and light physical movement as needed in a retail or production environmentReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.Benefits & Perks:Full medical, dental, and vision benefitsGenerous retirement program — 401(k) and employer-funded pension planParental leave and return programFlexible Time Off and paid holidaysFramebridge employee Free Frame codes and discountsShort-term disability and Life/AD&D InsuranceEmployee Assistance Program (EAP)Ongoing learning and development opportunitiesCommuter benefitsPet insuranceAnd more!Salary Information:The base range is $70,000 – $75,000, plus potential performance bonuses. Final compensation depends on experience, qualifications, and location.Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.California Applicants:Review your CCPA Privacy Rights. Framebridge uses AI to assist in reviews, but all hiring decisions are made by humans.Equal Opportunity Employer:Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions — including hiring, promotion, and advancement — are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.Please note that employment with Framebridge is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.JR# JR259782