Montclair Retail Store Manager - Customer Experience

Kaplan International; Montclair (NJ); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Full health benefits

401(k) and employer-funded pension

Parental leave and return program

Flexible Time Off

Framebridge employee discounts

Disability and Life/AD&D Insurance

EAP

Learning and development opportunities

Commuter benefits

Pet insurance

Job summary

Framebridge is seeking a Store Manager for our Montclair retail location. Lead a high-performing team, deliver an exceptional customer experience, and drive store performance while championing the Framebridge brand.

You will recruit, train, and coach staff, coordinate with manufacturing, and manage omni-channel operations. The role demands evenings and weekends and a passion for design and customer service.

Qualifications

• Experience managing in a customer service, retail, or hospitality role.
• Minimum 3 years experience as Store Manager in a customer-facing sales or hospitality setting.
• Strong leadership ability with a track record of coaching and developing teams.
• Engaging personality with strong influence, interpersonal and relationship-building skills.
• Analytical and problem-solving skills with a track record of delivering positive business results.
• Interest in design and excitement to work in a creative environment.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Set the standard of offering exceptional customer service and represent the Framebridge brand in our retail stores.
• Recruit, interview, hire, onboard, and train great retail team members.
• Develop, execute, and improve operational activities in our retail stores to meet customer experience and financial goals.
• Coordinate with the manufacturing facility to ensure seamless omni-channel operations.
• Coach retail team members and build relationships with customers through strong communication.

Skills

Store management

Leadership

Customer service

Interpersonal communication

Analytical thinking

Time management

Adaptability

Education

Degree in art/design/marketing or relevant fields

Job description

Framebridge is seeking a Store Manager for our Montclair retail location. Lead a high-performing team, deliver an exceptional customer experience, and drive store performance while championing the Framebridge brand.

You will recruit, train, and coach staff, coordinate with manufacturing, and manage omni-channel operations. The role demands evenings and weekends and a passion for design and customer service.