Retail Store Manager – Cash & Customer Experience

CNG Holdings, Inc.; Madison (WI); Sur place; USD 48 000 - 72 000; Plein temps

Résumé du poste

CNG Holdings, Inc. is seeking a Store Manager to oversee daily operations and profitability for one or more retail locations in the CNG family. You will lead store staff, drive sales, ensure outstanding customer service, and maintain compliance with policies and regulations.

The role requires supervisory experience, strong cash handling skills, and the ability to train and develop team members while meeting district targets. Willingness to travel within the district and work on-site is essential.

Qualifications

• High school diploma, GED, or equivalent experience.
• 2+ years in sales, customer service, and cash handling.
• 1+ year of supervisory experience preferred.
• Exceptional customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
• Must have own personal reliable transportation with valid driver’s license and auto insurance.
• Must embrace our core values of accountable, inclusive, transparent, and focused.

Responsabilités

• Serve and educate customers on the product portfolio by presenting all options.
• Interact with customers using active listening to confirm information and diffuse complaints.
• Escalate issues to District Director of Operations when needed.
• Respond professionally to general questions, applications, requests, sales, and collections calls.
• Handle currency, cash, and coins, manage cash drawer and deposits.
• Balance batch receipts with sales reports and resolve discrepancies.
• Perform customer verifications to validate information.
• Process all transactions per policy, including loans, check cashing, and Net Spend.
• Comply with regulations and company procedures.
• Complete compliance trainings timely.
• Coordinate operations and training to achieve targets.
• Maintain staff schedule and cover other stores as needed.
• Support staff to ensure excellent customer service and sales culture.
• Assist District Director of Operations with recruiting and onboarding of Assistant Store Managers.

Connaissances

Sales experience

Customer service

Cash handling

Supervisory experience

Microsoft Office

Multitasking

Communication skills

Transportation

Formation

High school diploma / GED

Outils

Microsoft Office

Description du poste

CNG Holdings, Inc. is seeking a Store Manager to oversee daily operations and profitability for one or more retail locations in the CNG family. You will lead store staff, drive sales, ensure outstanding customer service, and maintain compliance with policies and regulations.

The role requires supervisory experience, strong cash handling skills, and the ability to train and develop team members while meeting district targets. Willingness to travel within the district and work on-site is essential.