Retail Store Leader - Team Coach & Operations

Goodwill Northern Michigan; Charlevoix (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

Goodwill Northern Michigan is seeking a Retail Team Lead to support store operations, payroll review, and customer service excellence. The role involves coaching staff, processing donations, and ensuring safety and efficiency across the store.

The position may be full-time or part-time, with responsibilities including opening/closing the store and supervising volunteers and staff to meet sales goals.

Qualifications

• High School graduate or GED.
• Previous retail management experience preferred.
• Current valid driver's license without restrictions.
• Operation of forklift, pallet jack, trash compactor required, or ability to learn.

Responsibilities

• Support the mission and vision of Goodwill Industries of Northern Michigan.
• Perform work in a safe manner by observing all safety policies and procedures.
• Interact with all Goodwill team members, clients, and customers in a professional manner.
• Respect the diversity of others and provide inclusive service.
• Support management in the efficient operation of retail operations.
• Ensure a high level of customer service for customers and donors.
• Oversee volunteers and supervise staff.

Skills

Leadership

Customer service

Communication

Supervision

Multitasking

Education

High School diploma or GED

Driver's license

Tools

Microsoft Outlook

Excel

Word

Job description

Goodwill Northern Michigan is seeking a Retail Team Lead to support store operations, payroll review, and customer service excellence. The role involves coaching staff, processing donations, and ensuring safety and efficiency across the store.

The position may be full-time or part-time, with responsibilities including opening/closing the store and supervising volunteers and staff to meet sales goals.