Retail Store Team Lead — People, Operations & Donations

Goodwill of Northern Michigan; Bear Creek Township (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill of Northern Michigan is seeking a Retail Team Lead to support store management and oversee daily operations. The role focuses on delivering excellent customer service, supervising staff, and ensuring donations are processed efficiently.

The position requires coordination with management, training of team members, and adherence to safety policies. Strong communication and multitasking are essential, with flexibility for varied hours.

Qualifications

• High School diploma or GED required.
• Retail management experience preferred.
• Strong reading, writing, and math skills for transactions and documentation.

Responsibilities

• Support store management in day-to-day operations and store safety.
• Ensure high level of customer service for customers and donors.
• Supervise and coach retail staff and volunteers; achieve sales and production goals.
• Oversee donations processing, tagging, merchandising, and space utilization.
• Open and close the store and manage daily revenue reconciliation.

Skills

Team supervision

Customer service

Communication

Leadership

Multitasking

Problem solving

Education

High School diploma or GED

Retail management experience preferred

Tools

POS system

Microsoft Excel

Forklift operation

Job description

Goodwill of Northern Michigan is seeking a Retail Team Lead to support store management and oversee daily operations. The role focuses on delivering excellent customer service, supervising staff, and ensuring donations are processed efficiently.

The position requires coordination with management, training of team members, and adherence to safety policies. Strong communication and multitasking are essential, with flexibility for varied hours.