Retail Team Lead: Lead Ops, Service & Training

Goodwill Industries of West Michigan, Inc.; Roosevelt Park (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Goodwill Industries of West Michigan, Inc. in Roosevelt Park, MI seeks a Full-time Retail Team Lead to supervise daily store operations, mentor staff, and ensure a positive shopping experience for customers.

You will lead a team, manage opening/closing, and resolve issues while upholding company standards. The role emphasizes strong leadership, excellent customer service, and active participation in inventory and promotions.

Qualifications

• Proven experience as a team lead or in a supervisory role within retail.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Customer-focused with excellent problem-solving abilities.
• Flexible availability including weekends and holidays.
• High school diploma or equivalent; additional education is a plus.

Responsibilities

• Lead, motivate, and support retail team members to achieve store goals.
• Oversee daily store operations, including opening and closing procedures.
• Provide excellent customer service and resolve any customer issues promptly.
• Train and mentor new and existing staff to improve performance and product knowledge.
• Maintain store appearance and ensure compliance with company policies and procedures.
• Assist with inventory management and stock replenishment.
• Collaborate with management to implement sales strategies and promotions.

Skills

Team leadership

Retail operations

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Job description

Goodwill Industries of West Michigan, Inc. in Roosevelt Park, MI seeks a Full-time Retail Team Lead to supervise daily store operations, mentor staff, and ensure a positive shopping experience for customers.

You will lead a team, manage opening/closing, and resolve issues while upholding company standards. The role emphasizes strong leadership, excellent customer service, and active participation in inventory and promotions.