Retail Store Leader — Quarterly Incentives & Growth

Goodwill Industries of the Southern Piedmont; Charlotte (NC); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Annual merit increases

Production bonuses

Career development and classes

Employee discounts

Full-time benefits: medical, dental,视觉

Job summary

Goodwill Industries of the Southern Piedmont in Charlotte, NC is seeking an Assistant Store Manager to lead daily operations at our retail store and donation center. You will drive sales, oversee staff, and foster a positive environment for customers and volunteers.

Responsibilities include recruiting, onboarding, training, supervising the team, managing deposits, inventory flow, safety, and assisting store leadership. You may act as Store Manager in their absence and help meet performance goals.

Qualifications

• High school diploma or GED required.
• At least 2 years of retail management experience or equivalent.
• Physical requirements include standing, walking, lifting up to 50 pounds, and local travel.

Responsibilities

• Lead store activities to ensure strong sales and production performance.
• Support recruitment, interviewing, hiring, and onboarding of new team members.
• Train and develop staff in alignment with company standards.
• Review daily sales reports, deposits, and financial procedures.
• Coordinate product flow and shipments to meet sales goals.
• Open and close the store, manage deposits, and secure the building.
• Provide excellent customer and donor service, including resolving complaints.
• Supervise processing of donated goods for quality and sales readiness.
• Organize and rotate merchandise by category and color.
• Encourage team motivation through communication and performance feedback.
• Report maintenance needs and safety concerns to store leadership.
• Act as Store Manager in their absence.

Skills

Leadership

Retail operations

Team development

Customer focus

Education

High school diploma or GED

Job description

Goodwill Industries of the Southern Piedmont in Charlotte, NC is seeking an Assistant Store Manager to lead daily operations at our retail store and donation center. You will drive sales, oversee staff, and foster a positive environment for customers and volunteers.

Responsibilities include recruiting, onboarding, training, supervising the team, managing deposits, inventory flow, safety, and assisting store leadership. You may act as Store Manager in their absence and help meet performance goals.