Store Leader: People, Sales & Ops

Lids; Whitehall (Lehigh County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and and

Retirement plan

100% employer-paid benefits

Paid Time Off

Employee discount and exclusive perks

Career development opportunities

Early Wage Access options

Uncapped monthly bonus potential

Job summary

Lids is seeking an Assistant Store Manager to lead daily operations, mentor a team, and ensure exceptional customer service in a fast-paced retail environment. You will act as manager on duty, execute selling strategies, and uphold store standards.

This role involves staffing, training, inventory control, cash handling, and supporting the Store Manager to achieve KPIs. A hands-on leader with strong interpersonal skills will thrive in a collaborative, fast-growing company that values fan-driven

Qualifications

• Customer service excellence and leadership ability.
• Ability to work unsupervised.
• Experience achieving sales targets and minimizing loss.

Responsibilities

• Act as Manager on duty for scheduling issues and customer complaints.
• Lead store associates through training programs and goal setting.
• Recruiting and training store personnel; ensure policies followed.
• Drive selling strategy to meet KPIs and deliver customer service.
• Maintain store operations, cash handling and inventory control.

Skills

Interpersonal skills

Sales experience

Independent work

Loss prevention

Tools

MPOS system

Lids Custom

Job description

Lids is seeking an Assistant Store Manager to lead daily operations, mentor a team, and ensure exceptional customer service in a fast-paced retail environment. You will act as manager on duty, execute selling strategies, and uphold store standards.

This role involves staffing, training, inventory control, cash handling, and supporting the Store Manager to achieve KPIs. A hands-on leader with strong interpersonal skills will thrive in a collaborative, fast-growing company that values fan-driven