Retail Store Leader: KPI-Driven Team & Customer Experience

Michaels; Federal Way (WA); On-site; USD 80,000 - 93,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Telemedicine services

Job summary

The Michaels Companies in Federal Way, WA is seeking a Store Manager (Bench) to lead a diverse team and drive exceptional customer experiences. You will oversee inventory, merchandising, shrink reduction, and safety programs while meeting sales and KPI targets.

You will hire, train, coach, and evaluate team members, ensuring SOP adherence and cross-training across departments. This role requires strong leadership and a commitment to brand promises.

Qualifications

• 5+ years of retail experience with knowledge of inventory management, merchandising and customer service excellence.
• 2+ years of direct supervision of a diverse team including performance management and talent development.

Responsibilities

• Lead and manage all aspects of the store, ensuring SOPs and company programs are followed.
• Deliver sales and profit plans and KPI targets in line with annual objectives.
• Drive customer brand promises and supervise shrink and safety programs.
• Staff the store with qualified team members, hire, train, coach and manage performance.
• Act as Manager on Duty and ensure cross-training across departments including custom framing.

Skills

Retail experience

Inventory management

Merchandising

Customer service excellence

Team supervision

Performance management

Talent development

Tools

Store operations tools

Job description

The Michaels Companies in Federal Way, WA is seeking a Store Manager (Bench) to lead a diverse team and drive exceptional customer experiences. You will oversee inventory, merchandising, shrink reduction, and safety programs while meeting sales and KPI targets.

You will hire, train, coach, and evaluate team members, ensuring SOP adherence and cross-training across departments. This role requires strong leadership and a commitment to brand promises.