Retail Store Leader - Grow Teams, Drive Sales & Ops

T-Mobile; Michigan; On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Health insurance

Money coaching

Job summary

T-Mobile is seeking a store operations leader to oversee the full spectrum of a retail outlet. You will guide hiring, scheduling, training, and coaching to meet performance standards and drive customer engagement.

This role owns marketing, loss prevention, and labor management while delivering strong sales and service outcomes. Expect to manage teams, monitor programs, and implement initiatives to improve efficiency and customer satisfaction.

Qualifications

• High School Diploma/GED (Required)
• 2-4 years Management experience in retail sales (Preferred)
• 2-4 years Sales & sales management experience (Preferred)

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule
• Resolve customer issues to enhance the customer experience and align with brand expectations
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Education

High School Diploma/GED (Required)

2-4 years Management experience in retail sales (Preferred)

2-4 years Sales & sales management experience (Preferred)

Job description

T-Mobile is seeking a store operations leader to oversee the full spectrum of a retail outlet. You will guide hiring, scheduling, training, and coaching to meet performance standards and drive customer engagement.

This role owns marketing, loss prevention, and labor management while delivering strong sales and service outcomes. Expect to manage teams, monitor programs, and implement initiatives to improve efficiency and customer satisfaction.