Retail Store Leader - Elevate Customer Experience

T-Mobile; Douglas (AZ); On-site; USD 74,000 - 133,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

Medical, dental, vision insurance

Paid time off and holidays

Job summary

T-Mobile USA, Inc. seeks a Store Operations Manager to lead a retail team, hire, schedule, train, and coach to meet standards. The role owns store functions including marketing, loss prevention, and labor management to drive sales and customer satisfaction.

This position focuses on coaching, performance metrics, and implementation of new initiatives to support business growth. Regular full-time role with competitive pay and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• 2–4 years management experience in retail sales preferred.
• 2–4 years sales & sales management experience preferred.

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule.
• Resolve customer issues to enhance the customer experience and align with brand expectations.
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success.
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Age 18+

Authorized to work in US

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Store Operations Manager to lead a retail team, hire, schedule, train, and coach to meet standards. The role owns store functions including marketing, loss prevention, and labor management to drive sales and customer satisfaction.

This position focuses on coaching, performance metrics, and implementation of new initiatives to support business growth. Regular full-time role with competitive pay and comprehensive benefits.