Retail Store Leader - Customer Experience & Ops

Comcast; Chicago (IL); On-site; USD 51,000 - 85,000; Full time

Job summary

Comcast in Illinois is seeking a retail operations leader to deliver a best-in-class customer and employee experience, manage the store environment and drive financial performance.

You will hire, coach and evaluate staff, develop processes to improve efficiency, oversee inventory, scheduling and training, and partner with market and regional teams to boost customer satisfaction and sales.

The role requires standing, lifting up to 25 pounds, flexible hours including nights and weekends.

Qualifications

• Bachelor's Degree preferred; relevant mix of coursework and experience considered.
• 5-7 years in retail leadership or store management.
• Strong leadership, coaching and customer service skills.

Responsibilities

• Deliver world-class customer and employee experience while meeting sales goals.
• Develop talent through coaching, feedback, and performance reviews.
• Oversee inventory, cash handling, scheduling, and merchandising.
• Analyze reports to improve store performance and customer satisfaction.
• Lead in-store training and compliance with company policies.

Skills

Customer Experience

Coaching

Store Experience

Product Knowledge

Retail Sales

Education

Bachelor's Degree

Job description

Comcast in Illinois is seeking a retail operations leader to deliver a best-in-class customer and employee experience, manage the store environment and drive financial performance.

You will hire, coach and evaluate staff, develop processes to improve efficiency, oversee inventory, scheduling and training, and partner with market and regional teams to boost customer satisfaction and sales.

The role requires standing, lifting up to 25 pounds, flexible hours including nights and weekends.