Retail Store Leader: Drive Sales, People & Brand

Michaels; Levittown (PA); On-site; USD 80,000 - 107,000; Full time

Benefits offered by this job

Employee discounts

Job summary

The Michaels store in Levittown, NY is seeking a Store Manager to lead all activities, drive sales and ensure SOP compliance. You will manage a diverse team, hire and coach staff, and serve as Manager on Duty, ensuring excellence in customer service and store operations.

Responsibilities include achieving KPIs, implementing shrink and safety programs, and cross-training in framing operations. The role requires 5+ years retail leadership and 2+ years supervising a team, with a strong emphasis on

Qualifications

• 5+ years of retail experience.
• 2+ years direct supervision of a diverse team.

Responsibilities

• Lead and manage all aspects of the store, including SOPs and Company programs to ensure compliance with laws and requirements; ensure execution of policies and standards; hold team accountable for conditions and results.
• Deliver sales plan and KPIs; manage the store team to achieve role KPIs.
• Lead execution of customer brand promises.
• Implement shrink and safety programs to deliver goals.
• Use company tools to set, prioritize and communicate goals; provide management to team and customers.
• Staff the store with qualified team members: hire, train, observe, coach; manage performance and discipline; develop talent.
• Interact professionally; promote the organization's vision and values; model positive behavior.
• Serve as Manager on Duty (MOD).
• Maintain understanding of all store departments; cross-trained in Custom Framing selling and production.

Skills

Retail leadership

Customer service

Team supervision

Communication

Job description

The Michaels store in Levittown, NY is seeking a Store Manager to lead all activities, drive sales and ensure SOP compliance. You will manage a diverse team, hire and coach staff, and serve as Manager on Duty, ensuring excellence in customer service and store operations.

Responsibilities include achieving KPIs, implementing shrink and safety programs, and cross-training in framing operations. The role requires 5+ years retail leadership and 2+ years supervising a team, with a strong emphasis on