Retail Store Leader: Drive Sales & Customer Experience

Charter Communications; Overland Park (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Charter Communications’ Spectrum division seeks a Retail Store Manager in Overland Park, KS to lead a sales and service team, drive store performance and ensure an outstanding customer experience. You’ll coach, schedule, and develop staff while maintaining store standards and brand guidelines.

You’ll analyze sales data, resolve escalations, coordinate with Market Manager, and implement training to boost product knowledge and customer care across channels.

Qualifications

• Bachelor's degree or equivalent work experience
• Ability to read, write, speak, and understand English
• Experience leading a sales/customer service team in retail
• Proven ability to motivate staff and drive sales results
• Comfort with technology and store systems
• Ability to manage multiple tasks and adapt to change

Responsibilities

• Lead and inspire the team to exceed sales targets and store goals
• Resolve customer escalations with strong service skills
• Ensure store branding, appearance and SOP adherence
• Analyze sales and product knowledge to drive improvements
• Identify issues and implement strategies to improve store performance
• Coach on product features, pricing, and promotions
• Manage staffing, scheduling, and inventory control
• Provide coaching and feedback to sustain high performance

Skills

English proficiency

Interpersonal leadership

Retail sales experience

Team motivation

Technology comfort

Computer software knowledge

multitasking

Education

Bachelor's degree or equivalent work experience

Job description

Charter Communications’ Spectrum division seeks a Retail Store Manager in Overland Park, KS to lead a sales and service team, drive store performance and ensure an outstanding customer experience. You’ll coach, schedule, and develop staff while maintaining store standards and brand guidelines.

You’ll analyze sales data, resolve escalations, coordinate with Market Manager, and implement training to boost product knowledge and customer care across channels.