Retail Store Leader: Drive Sales & Customer Experience

Charter Communications; Elyria (OH); On-site; USD 57,000 - 95,000; Full time

Job summary

Charter Communications, operating Spectrum stores in the United States, seeks a Retail Store Manager to lead a sales-driven, customer-focused team in Elyria, OH. You will guide daily operations, coach staff, and ensure exceptional service aligned with brand standards.

The role emphasizes team development, inventory control, and execution of promotions while maintaining an engaging store environment. Prior retail management and telecom experience are preferred.

Qualifications

• Bachelor's degree or equivalent work experience.
• Ability to read, write, speak, and understand English.
• Ability to build effective partnerships within all areas of the organization by exhibiting solid interpersonal leadership, influencing and presentation skills
• Experience working inside a destination-style retail environment
• Proven ability to lead others and motivate them to succeed sales culture
• High comfort level with all forms of technology; including mobile devices and video platforms
• Knowledge and ability to use computer and software applications
• Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively
• Ability to make qualitative judgements

Responsibilities

• Lead and inspire your team alongside the Market Manager to exceed sales targets and operational goals while ensuring a welcoming and organized retail environment
• Foster strong customer relationships by resolving escalations, listening actively and utilizing proven sales techniques to retain and upgrade customers
• Ensure the store upholds Spectrum's brand standards and delivers outstanding sales and customer care
• Assess sales behaviors and product knowledge, collaborating with management to drive improvements and embrace change
• Identify sales and operational issues, developing actionable strategies to enhance store performance
• Provide subject matter expertise on store functions, Spectrum products, pricing, promotions and service features, including insights on competitors
• Maintain operational excellence in store appearance, inventory management and staffing while minimizing losses
• Support employee engagement by onboarding, training and retaining top talent and managing team schedules
• Deliver daily coaching and feedback through various forums to promote continuous learning and high performance
• Enforce company policies and procedures, including inventory and cash management

Skills

English

Leadership

Destination retail

Team motivation

Tech proficiency

Computer skills

Multitasking

Qualitative judgement

Education

Bachelor's degree or equivalent work experience

Job description

Charter Communications, operating Spectrum stores in the United States, seeks a Retail Store Manager to lead a sales-driven, customer-focused team in Elyria, OH. You will guide daily operations, coach staff, and ensure exceptional service aligned with brand standards.

The role emphasizes team development, inventory control, and execution of promotions while maintaining an engaging store environment. Prior retail management and telecom experience are preferred.