Retail Store Manager: Lead Sales & Customer Experience

Charter Communications; Fremont (OH); On-site; USD 57,000 - 95,000; Full time

Job summary

Charter Communications (Spectrum) seeks a Retail Store Manager to lead and develop a retail team, deliver exceptional service, and drive store performance. You will guide, motivate and coach staff to meet sales targets while upholding brand standards.

As a manager with 1+ years of retail leadership, you will schedule, train, resolve escalations, optimize inventory, and partner with leadership to improve customer experience and profitability across the store.

Qualifications

• Bachelor's degree or equivalent work experience.
• Ability to read, write, speak, and understand English.
• Experience leading a sales or customer service retail team.
• 1+ years of management in a sales or customer service retail environment.
• 3+ years of sales or customer service experience.
• 3+ years of experience working in a destination-style retail environment.
• Proven ability to lead others and motivate them to succeed in a sales culture.
• High comfort level with technology; including mobile devices and video platforms.
• Knowledge and ability to use computer and software applications.

Responsibilities

• Lead and inspire your team to exceed sales targets and operational goals.
• Foster strong customer relationships by resolving escalations, listening actively and using proven sales techniques.
• Ensure the store upholds Spectrum's brand standards and delivers outstanding sales and customer care.
• Assess sales behaviors and product knowledge, collaborating with management to drive improvements and embrace change.
• Identify sales and operational issues, developing actionable strategies to enhance store performance.
• Provide subject matter expertise on store functions, Spectrum products, pricing, promotions and service features, including insights on competitors.
• Maintain operational excellence in store appearance, inventory management and staffing while minimizing losses.
• Support employee engagement by onboarding, training and retaining top talent and managing team schedules.
• Deliver daily coaching and feedback through various forums to promote continuous learning and high performance.
• Enforce company policies and procedures, including inventory and cash management.

Skills

English proficiency

Interpersonal leadership

Retail leadership

Tech savvy

Computer skills

Multitasking

Qualitative judgement

Education

Bachelor's degree or equivalent work experience

Job description

Charter Communications (Spectrum) seeks a Retail Store Manager to lead and develop a retail team, deliver exceptional service, and drive store performance. You will guide, motivate and coach staff to meet sales targets while upholding brand standards.

As a manager with 1+ years of retail leadership, you will schedule, train, resolve escalations, optimize inventory, and partner with leadership to improve customer experience and profitability across the store.