Retail Store Leader | Drive Sales & Customer Experience

Charter Communications; Fairlawn (OH); On-site; USD 57,000 - 95,000; Full time

Job summary

Charter Communications is seeking a Retail Store Manager to lead a storefront team and drive exceptional service and sales growth. You’ll collaborate with the Market Manager to coach staff, optimize operations and deliver a welcoming, organized store environment.

You’ll build strong customer relationships, resolve escalations, manage inventories and staffing, and ensure brand standards while pursuing continual performance improvements across the store network.

Qualifications

• Bachelor's degree or equivalent work experience.
• 1+ years of management in a sales or customer service retail environment.
• 3+ years of sales or customer service experience.
• 3+ years of experience working in a destination-style retail environment.

Responsibilities

• Lead and develop a retail team to exceed sales targets.
• Maintain store appearance, inventory, and staffing while minimizing losses.
• Provide daily coaching and feedback to promote high performance.

Skills

Team leadership

Customer service

Retail operations

Technology proficiency

Communication

Education

Bachelor's degree or equivalent work experience

Tools

POS systems

Job description

Charter Communications is seeking a Retail Store Manager to lead a storefront team and drive exceptional service and sales growth. You’ll collaborate with the Market Manager to coach staff, optimize operations and deliver a welcoming, organized store environment.

You’ll build strong customer relationships, resolve escalations, manage inventories and staffing, and ensure brand standards while pursuing continual performance improvements across the store network.