Retail Team Leader: Drive Sales & Customer Experience

Charter Communications; Town of Union (WI); On-site; USD 48,000 - 68,000; Full time

Job summary

Charter Communications, operating as Spectrum, seeks an Assistant Store Manager in Wisconsin to lead a fast-paced retail team. You will coach staff, drive sales and customer experience, oversee daily operations, and ensure policy compliance while maintaining store standards.

The role emphasizes team development, inventory control, and delivering top-tier service in a dynamic environment across Spectrum’s network of stores.

Qualifications

• Must be able to read, write and speak English clearly in interactions with customers and staff.
• Retail store experience is required.
• Lead others and motivate to achieve goals in a commission/ incentive-based environment.
• Attention to detail and strong problem-solving skills.
• Comfort with personal technology and devices; familiarity with software applications.
• Able to prioritize, organize, manage multiple tasks and adapt to change.
• Overtime may be scheduled as needed.

Responsibilities

• Lead and inspire the team to hit sales goals and deliver excellent customer service.
• Coach employees to build relationships, resolve escalations, and upgrade customers.
• Recruit, train, and mentor staff in a fast-paced setting.
• Oversee daily store operations, staffing, scheduling, and policy compliance.
• Maintain an organized, welcoming store reflecting Spectrum’s brand and values.
• Manage inventory control and audits to minimize losses.

Skills

Retail leadership

Customer service

Team coaching

Problem solving

English fluency

Tech familiarity

Multi-tasking

Overtime readiness

Education

High School Diploma or equivalent

Tools

Computer software

Job description

Charter Communications, operating as Spectrum, seeks an Assistant Store Manager in Wisconsin to lead a fast-paced retail team. You will coach staff, drive sales and customer experience, oversee daily operations, and ensure policy compliance while maintaining store standards.

The role emphasizes team development, inventory control, and delivering top-tier service in a dynamic environment across Spectrum’s network of stores.