Retail Store Manager: Lead Sales & Service Excellence

Charter Communications; Santa Ana (CA); On-site; USD 69,000 - 137,000; Full time

Benefits offered by this job

Commission earnings target starting at

Job summary

Spectrum, part of Charter Communications, seeks a Retail Store Manager to lead and develop a retail team, drive sales and deliver exceptional customer care. You’ll guide store operations, pricing insights, and promotions while maintaining brand standards and a customer-first environment.

The role requires managing schedules, coaching staff, and partnering with leadership to achieve growth across locations.

Qualifications

• Bachelor's degree or equivalent work experience.
• Ability to read, write, speak, and understand English and Spanish.
• Experience in a destination-style retail environment.
• Proven ability to lead others and motivate a sales team.

Responsibilities

• Lead and inspire the team to exceed sales targets and operational goals.
• Resolve escalations and strengthen customer relationships.
• Uphold brand standards and deliver outstanding customer care.
• Assess sales behaviors and product knowledge to drive improvements.
• Identify issues and develop strategies to enhance store performance.
• Provide SME insights on Spectrum products, pricing, and promotions.
• Maintain store appearance, inventory, and staffing while controlling losses.
• Onboard, train, and retain top talent; manage team schedules.
• Deliver daily coaching and feedback to promote high performance.

Skills

Leadership

Sales coaching

Customer service

Communication

Technology savvy

Interpersonal skills

Bilingual English/Spanish

Multitasking

Decision making

Education

Bachelor's degree or equivalent work experience

Job description

Spectrum, part of Charter Communications, seeks a Retail Store Manager to lead and develop a retail team, drive sales and deliver exceptional customer care. You’ll guide store operations, pricing insights, and promotions while maintaining brand standards and a customer-first environment.

The role requires managing schedules, coaching staff, and partnering with leadership to achieve growth across locations.