Retail Store Leader: Drive Sales & Customer Experience

T-MOBILE USA, Inc.; Hamilton (OH); On-site; USD 74,000 - 133,000; Full time

Benefits offered by this job

Employee stock grants

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a store leader to manage all retail store operations, drive customer engagement, and lead a team through hiring, scheduling, training, and coaching to meet performance targets.

The role emphasizes operational excellence, loss prevention, and strong customer interactions across store programs and initiatives. The position oversees marketing, labor management, and performance metrics tied to sales goals and customer satisfaction, contributing to business growth and a

Qualifications

• Must be at least 18 years old.
• Legally authorized to work in the United States.
• 2-4 years management experience in retail sales preferred.
• 2-4 years sales & sales management experience preferred.

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule.
• Resolve customer issues to enhance the customer experience and align with brand expectations.
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success.
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

People management

Customer service

Leadership

Education

High School Diploma/GED (Required)

2-4 years Management experience in retail sales (Preferred)

2-4 years Sales & sales management experience (Preferred)

Job description

T-Mobile USA, Inc. is seeking a store leader to manage all retail store operations, drive customer engagement, and lead a team through hiring, scheduling, training, and coaching to meet performance targets.

The role emphasizes operational excellence, loss prevention, and strong customer interactions across store programs and initiatives. The position oversees marketing, labor management, and performance metrics tied to sales goals and customer satisfaction, contributing to business growth and a