Retail Store Leader - Drive Results & Customer Experience

Michaels; Massachusetts; On-site; USD 70,000 - 93,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision

Employee discounts

Tuition assistance

Adoption assistance

Commuter benefits

Flexible spending accounts

Life insurance

Job summary

Michaels in WOR-BERLIN, MA is seeking a Retail Store Manager to lead a team, elevate customer experience, and drive sales and KPI results. You will plan workloads, manage performance, and ensure compliance with SOPs and company programs.

The ideal candidate has 5+ years in retail, 2+ years of people leadership, and deep knowledge of inventory, merchandising, and customer service excellence. You must be able to work nights, weekends, and early mornings.

Qualifications

• 5+ years of retail leadership experience with KPI accountability.
• Strong knowledge of inventory management and merchandising.
• Proven ability to manage and develop a diverse team.

Responsibilities

• Lead and manage all store operations, ensuring SOP compliance.
• Deliver sales and profit plans; drive KPI achievement.
• Hire, train, coach and discipline team members as needed.
• Plan workloads, schedule shifts and communicate goals.

Skills

Retail leadership

Inventory management

Merchandising

Customer service

Team supervision

Job description

Michaels in WOR-BERLIN, MA is seeking a Retail Store Manager to lead a team, elevate customer experience, and drive sales and KPI results. You will plan workloads, manage performance, and ensure compliance with SOPs and company programs.

The ideal candidate has 5+ years in retail, 2+ years of people leadership, and deep knowledge of inventory, merchandising, and customer service excellence. You must be able to work nights, weekends, and early mornings.