Retail Store Leader: Drive Growth & Experience

T-Mobile; Hamilton (OH); On-site; USD 74,000 - 133,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Discounts

Job summary

T-Mobile USA, Inc. is hiring a Retail Store Operations Manager in Hamilton, OH. You will lead store teams, hire, schedule, train, and coach to meet sales goals and maintain brand standards.

Responsibilities include overseeing marketing, loss prevention, labor management, and customer engagement while driving operating efficiency. The role requires strong leadership and a track record in retail management and sales growth.

Qualifications

• High School Diploma or GED required.
• 2–4 years retail management experience preferred.
• 2–4 years sales and sales management experience preferred.

Responsibilities

• Lead employee development and coaching to improve customer interactions.
• Resolve customer issues to enhance experience and align with brand expectations.
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention.
• Monitor sales, inventory, and store programs to support operational excellence.
• Perform other duties as assigned by management.

Skills

Leadership

Customer service

Staffing

Coaching

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Retail Store Operations Manager in Hamilton, OH. You will lead store teams, hire, schedule, train, and coach to meet sales goals and maintain brand standards.

Responsibilities include overseeing marketing, loss prevention, labor management, and customer engagement while driving operating efficiency. The role requires strong leadership and a track record in retail management and sales growth.