Retail Store Leader — Drive Growth & Customer Excellence

T-Mobile; North Saugus (MA); On-site; USD 55,000 - 133,000; Full time

Job summary

T-Mobile is seeking a Retail Store Manager to lead store operations, drive sales, and coach team members to meet performance standards. You’ll hire, train, and schedule staff, oversee marketing and loss prevention, and steer the store toward strong customer satisfaction and operational excellence.

Required is a High School Diploma or GED and 2-4 years of management and sales experience in retail. This on-site role offers competitive pay and comprehensive benefits through T-Mobile's Total Rewards

Qualifications

• High School Diploma/GED is required.
• 2-4 years Management experience in retail sales is preferred.
• 2-4 years Sales & sales management experience is preferred.

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule
• Resolve customer issues to enhance the customer experience and align with brand expectations
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Retail Store Manager to lead store operations, drive sales, and coach team members to meet performance standards. You’ll hire, train, and schedule staff, oversee marketing and loss prevention, and steer the store toward strong customer satisfaction and operational excellence.

Required is a High School Diploma or GED and 2-4 years of management and sales experience in retail. This on-site role offers competitive pay and comprehensive benefits through T-Mobile's Total Rewards