Retail Store Leader: Develop Teams & Drive Experience

Lex; Lexington (KY); On-site; USD 90,000 - 130,000; Full time

Job summary

Apple Retail in Lexington is seeking a Senior Manager to build a positive environment for customer interactions that drives performance and business priorities. You will help lead the store vision, develop other managers, and assist the Store Leader with strategic decisions and people development.

You will recruit, train, and retain a diverse, high-performing team, participate in Floor Leadership, and ensure exceptional customer service while upholding company policies and protecting assets.

Qualifications

• 3 years of leadership experience in retail, sales, or related field.
• Proficient in written and spoken English (sign language supported).

Responsibilities

• Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
• Perform other tasks as needed.
• Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
• Take action to create a safe, respectful, and inclusive environment for all team members.

Skills

Leadership experience

English proficiency

Flexible schedule

Job description

Apple Retail in Lexington is seeking a Senior Manager to build a positive environment for customer interactions that drives performance and business priorities. You will help lead the store vision, develop other managers, and assist the Store Leader with strategic decisions and people development.

You will recruit, train, and retain a diverse, high-performing team, participate in Floor Leadership, and ensure exceptional customer service while upholding company policies and protecting assets.