Retail Store Leader: Customer Experience & Team Growth

Goodwill of Central & Northern Arizona; Mesa (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

401K

PTO

Holidays

Life Insurance

Career development

Job summary

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to supervise the sales floor, lead a team, and drive achievement of set sales goals for GCNA and its affiliates. You will direct daily operations, mentor Retail Sales Associates, and ensure excellent donor and customer service across the store in Mesa, AZ.

The role offers growth opportunities and requires strong leadership, communication, and a commitment to Goodwill's mission and values.

Qualifications

• One-year work experience in Retail Management.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.
• High School Diploma or Equivalent preferred.

Responsibilities

• Oversee sales floor operations and lead a team to meet sales goals.
• Direct daily operations including inventory, reporting and store maintenance.
• Provide coaching and development to Retail Sales Associates.
• Ensure customer service excellence and safety compliance.
• Coordinate with other store locations as needed.

Skills

Retail Management

Customer Service

Microsoft Office

Education

High School Diploma or Equivalent

Job description

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to supervise the sales floor, lead a team, and drive achievement of set sales goals for GCNA and its affiliates. You will direct daily operations, mentor Retail Sales Associates, and ensure excellent donor and customer service across the store in Mesa, AZ.

The role offers growth opportunities and requires strong leadership, communication, and a commitment to Goodwill's mission and values.