Retail Store Leader | Operations, People & Bonus Eligible

Goodwill of Central & Northern Arizona; Chandler (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Goodwill of Central & Northern Arizona is seeking a Store Manager to lead daily sales floor operations across GCNA locations, driving store performance and community impact. You will oversee payroll, inventory, donor and customer service, and training of team members.

The role requires 1 year of retail management and customer service experience, with strong English proficiency and MS Office skills. The position involves leadership responsibilities, training, and occasional travel between GCNA

Qualifications

• One-year work experience in Retail Management.
• One-year customer service experience.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen.
• Ability to speak and read English proficiently.

Responsibilities

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Monitors product levels daily to meet sales targets and budget.
• Manages payroll costs and operating costs within budget.
• Delivers excellent customer service to donors and customers and de-escalates issues when needed.
• Ensures stores are clean, well-kept, and reflect the Goodwill brand; partners with community organizations to promote the mission.

Skills

Retail management

Customer service

Microsoft Office Suite

English proficiency

Background check & drug screen

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Goodwill of Central & Northern Arizona is seeking a Store Manager to lead daily sales floor operations across GCNA locations, driving store performance and community impact. You will oversee payroll, inventory, donor and customer service, and training of team members.

The role requires 1 year of retail management and customer service experience, with strong English proficiency and MS Office skills. The position involves leadership responsibilities, training, and occasional travel between GCNA