Retail Store Leader — Customer Experience & Team Growth

Applejack-Wine-; Colorado Springs (CO); Vor Ort; USD 40.000 - 48.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Employee Discount

Heath Care Plans (Medical, Dental, Vis

Company Paid Life and ADD Insurance

Voluntary Short-Term and Long-Term DIS

Industry Tuition Assistance

Zusammenfassung

Applejack Wine & Spirits is seeking an Assistant Store Manager – Customer Service to support daily store operations and HR functions. You will supervise front-end staff, interact with customers, and execute directives from the Store Manager and General Manager.

Responsibilities include leading customer service excellence, monitoring metrics, and coordinating staff trainings to ensure a high-quality shopping experience.

Qualifikationen

• 2+ years of retail leadership experience.
• 5+ years of Customer Service experience.
• Proven ability to manage, develop and motivate a large team.
• Excellent interpersonal, verbal, and written communication skills.

Aufgaben

• Solely responsible for customer satisfaction and retention through leadership.
• Interact with customers, process complaints, and resolve issues.
• Create a positive work environment promoting service and staff development.
• Monitor performance metrics for the Customer Service area.
• Establish trainings and communications on best sellers and stock issues.

Kenntnisse

Retail leadership

Customer service

Team motivation

Communication

Jobbeschreibung

Applejack Wine & Spirits is seeking an Assistant Store Manager – Customer Service to support daily store operations and HR functions. You will supervise front-end staff, interact with customers, and execute directives from the Store Manager and General Manager.

Responsibilities include leading customer service excellence, monitoring metrics, and coordinating staff trainings to ensure a high-quality shopping experience.