Retail Store Lead - Customer Experience & Team Growth

Apple Inc.; Southdale (MS); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Employee stock programs

Tuition reimbursement

Relocation assistance

Job summary

Apple Retail is seeking a Lead to support the Store Leadership team and drive an exceptional customer experience. You will mentor team members, organize store workflow, and ensure sales strategies are clearly communicated and executed with the leadership team.

You will energize the team on goals, address feedback, and handle store operations including opening/closing, cash handling, and overrides. Apple emphasizes inclusion, diversity, and customer-first service across the store.

Qualifications

• Retail or sales experience.
• Experience mentoring or leading others.
• Availability to work evenings, weekends, and holidays as needed.

Responsibilities

• Engage customers using product expertise to drive engagement and sales.
• Organize the sales floor workflow and communicate with team and leadership.
• Ensure store messaging and strategy are understood and executed by the team.
• Energize and align team on goals, priorities, and feedback.
• Oversee opening/closing procedures, cash management, and overrides.
• Support customer service across the store and contribute to an inclusive environment.

Skills

Leadership

Mentoring

Customer engagement

Team motivation

Communication

Decision making

Attention to detail

Job description

Apple Retail is seeking a Lead to support the Store Leadership team and drive an exceptional customer experience. You will mentor team members, organize store workflow, and ensure sales strategies are clearly communicated and executed with the leadership team.

You will energize the team on goals, address feedback, and handle store operations including opening/closing, cash handling, and overrides. Apple emphasizes inclusion, diversity, and customer-first service across the store.