Retail Store Leader & Customer Experience Coach

Staples, Inc.; Riverside (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Weekly pay

Bonus plan

401(k) match

Health insurance

Vision insurance

Dental insurance

Paid time off

Career development

Associate discounts

Job summary

Staples, Inc. seeks an Assistant Manager to drive sales, service and customer engagement in-store. You and your team build loyalty, provide total solutions and guide a positive, inclusive culture. Hiring immediately and full-time with strong perks.

You will lead a high-performing team, coach through training and role plays, and ensure execution of store operations while maintaining a customer-centric environment.

Qualifications

• 2+ years managing a sales team in retail or services.
• Experience coaching a customer-centric, solutions-based team.
• Able to engage customers and understand their needs.
• Strong communication, organization and planning skills.
• Ability to review results vs. goals and plan growth.
• Manage conflict in a constructive, cooperative way.
• Act with honesty and integrity regarding customer data.
• Able to work in a high-paced, sometimes stressful environment.
• Able to lift/move 10–50 pounds, climb ladders, stand and walk.

Responsibilities

• Provide strong leadership in community, customer service, sales and team development.
• Ensure store culture reflects Staples values and community commitment.
• Develop a high-performing team delivering an exceptional store experience.
• Coach, train and role-play to deliver results and coaching for growth.
• Achieve sales and service goals, margins and store operations.
• Set business cadence for sales readiness and merchandising direction.
• Assist with delegating tasks with the GM and share store operations responsibility.

Skills

Sales team management

Coaching

Customer engagement

Communication

Goal tracking

Conflict management

Integrity

Team collaboration

Physical ability

Job description

Staples, Inc. seeks an Assistant Manager to drive sales, service and customer engagement in-store. You and your team build loyalty, provide total solutions and guide a positive, inclusive culture. Hiring immediately and full-time with strong perks.

You will lead a high-performing team, coach through training and role plays, and ensure execution of store operations while maintaining a customer-centric environment.