Retail Store Leader & Customer Experience Coach

Bath & Body Works; Cumming (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

40% Merchandise Discount

Medical Benefits

401k Matching

Education assistance and tuition

Job summary

The role emphasizes leadership, coaching, and a customer-first mindset, with responsibilities including opening/closing routines, team motivation, and ensuring a safe, engaging shopping environment.

Qualifications

• Proven experience driving sales, customer experience and operations in a fast-paced retail setting.
• Experience supervising a team and guiding store-level leadership.
• Strong customer-first mindset and ability to foster a selling culture.
• Excellent communication and coaching skills with adaptability to feedback.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Lead opening/closing routines, handle deposits, shipments, and follow directives.
• Partner with Sales Leadership to implement action plans and drive results.
• Provide performance feedback and set daily goals for the team.
• Lead in-store customer experiences through selling and product knowledge.
• Train, coach, and motivate associates to improve selling and service.

Skills

Sales Experience

Customer Experience

Operational Results

Supervisory Experience

Retail Environment

Customer-Focused Selling

Communication Skills

Coaching

De-escalation

Shift Flexibility

Education

High school diploma

Job description

The role emphasizes leadership, coaching, and a customer-first mindset, with responsibilities including opening/closing routines, team motivation, and ensuring a safe, engaging shopping environment.