Retail Store Leader & Customer Experience Champion

Lids; Wellington (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discount

Job summary

Lids Sports Group seeks a Store Manager in Wellington, FL to lead daily store operations, drive sales, and foster an engaging team culture. The position emphasizes delivering exceptional customer service and managing staff performance in a fast-paced retail environment.

The Store Manager will oversee hiring, training, scheduling, and compliance, while ensuring accurate cash handling and inventory control. A strong leader with excellent communication is essential.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Proven supervisory skills with capacity to train and assess retention.
• Strong interpersonal and communication skills.
• Willingness to travel overnight for training and meetings.
• Ability to work varying days and hours with excellent attendance.
• Proven managerial skills.

Responsibilities

• Lead and execute selling strategy to achieve KPIs, sales targets and customer service.
• Resolve customer feedback and address issues to make it right for customers.
• Direct in-store team to ensure optimal customer service and store operations.
• Educate customers on membership programs and in-store offers.
• Plan and manage store schedule, budgets, and compliance.

Skills

Supervisory skills

Communication skills

Team leadership

Travel overnight

Customer service

Tools

MPOS

Lids Custom

Job description

Lids Sports Group seeks a Store Manager in Wellington, FL to lead daily store operations, drive sales, and foster an engaging team culture. The position emphasizes delivering exceptional customer service and managing staff performance in a fast-paced retail environment.

The Store Manager will oversee hiring, training, scheduling, and compliance, while ensuring accurate cash handling and inventory control. A strong leader with excellent communication is essential.