Retail Store Leader | Customer Experience Champion

Safelite Group Inc.; Pooler (GA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Weekly pay & bonus

Benefits package >$10k value

Tuition reimbursement

Paid training

Job summary

Safelite Group, Inc. is seeking a Store Manager to lead all retail store operations with a focus on quality and service to ensure customers have a memorable experience.

You will provide people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance. You will drive team performance to meet KPI targets and company goals, supervise scheduling, and ensure SafeTech certification through ongoing training.

Qualifications

• High School Diploma/GED/Equivalent or 5-7 years leadership experience
• Valid state-issued driver’s license required
• 3+ years of leadership experience
• 3-5 years of retail or service center experience; automotive experience preferred
• Proficiency with Microsoft Office Suite and general office equipment
• Excellent communication skills with a mobile workforce
• Comfort working outdoors in various weather conditions
• Professional appearance and PPE
• Physical ability to lift/carry up to 35 lbs and stand for extended periods

Responsibilities

• Oversee daily store operations including opening/closing, work orders, CICO procedures, customer service, staffing, scheduling, inventory, and cash handling
• Drive team performance to meet/exceed KPIs and company goals (NPS, Time to Serve, conversions, quality)
• Ensure SafeTech certification through training and coaching of technicians
• Provide guidance on vehicle/equipment maintenance and proper recordkeeping
• Collaborate with marketing to display materials appropriately
• Respond promptly to customer complaints/warranty issues
• Perform other duties as assigned

Skills

People leadership

Coaching

Customer service

Ops & cash handling

Inventory management

Scheduling

SafeTech awareness

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office Suite

Job description

Safelite Group, Inc. is seeking a Store Manager to lead all retail store operations with a focus on quality and service to ensure customers have a memorable experience.

You will provide people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance. You will drive team performance to meet KPI targets and company goals, supervise scheduling, and ensure SafeTech certification through ongoing training.