Retail Store Leader: Build Teams, Grow Sales

Goodwill Industries of Middle Tennessee; Franklin (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

Goodwill Industries of Middle Tennessee seeks a Retail Store Manager to lead a store team and maximize financial output through talent optimization, operational excellence, and an outstanding guest and donor experience. You will drive results with urgency, build high-performing teams, and align with Goodwill's mission, vision, and core values in every action.

You will ensure budgeted revenue, schedule coverage, SOP adherence, and safe store operations while maintaining strong performance metrics

Qualifications

• 5+ years supervising teams of 30+ employees.
• Retail management experience preferred.
• Budget development and planning experience.
• Experience hiring, training and developing staff.
• Proficiency with MS Office and reporting.
• Willingness to travel to other locations as needed.

Responsibilities

• Complies with company's policies and SOPs and safety policies.
• Administers HR policies: interviewing, hiring, attendence, termination; coordinates with HR.
• Prioritizes workload and ensures SOP execution.
• Drives production and sales to exceed financial goals.
• Builds high-performing management and store associate teams.
• Achieves budgeted revenue and production goals to support the mission.
• Identifies work, delegates to reach performance goals.
• Ensures employee and guest/donor safety and well-being.
• Maintains store operations, cash handling, pricing, and records.
• Oversees maintenance and housekeeping; reports issues promptly.
• Schedules coverage to maximize sales and control labor hours.

Skills

Leadership

Budgeting

Data analysis

Communication

Organizational skills

Multi-tasking

Travel

Education

High School and College Degree preferred

Tools

MS Office Suite

Job description

Goodwill Industries of Middle Tennessee seeks a Retail Store Manager to lead a store team and maximize financial output through talent optimization, operational excellence, and an outstanding guest and donor experience. You will drive results with urgency, build high-performing teams, and align with Goodwill's mission, vision, and core values in every action.

You will ensure budgeted revenue, schedule coverage, SOP adherence, and safe store operations while maintaining strong performance metrics