Retail Store Manager: High-Impact Team & Growth Leader

Goodwill Industries of Middle Tennessee, Inc.; Franklin (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Store Manager in Franklin II to lead a store team, drive revenue, and deliver outstanding donor and guest experiences. You will manage hiring, training, and development while ensuring SOP compliance and budget adherence.

The role requires strong leadership, budgeting, and operations skills, with a focus on efficiency and safety across all store activities, including evenings and weekends.

Qualifications

• 5+ years supervising teams of 30+ employees.
• 5+ years management experience, retail preferred.
• Experience developing budgets and plans to exceed financial goals.
• Focus on maintaining and improving SOPs.
• Experience in hiring, training and staff development.
• Proficiency with MS Office suite and scheduling tools.

Responsibilities

• Lead store team to maximize revenue and achieve budgeted goals.
• Ensure adherence to SOPs and safety policies.
• Oversee hiring, training, development, and performance reviews.
• Schedule coverage and manage labor hours to optimize store performance.
• Maintain high standards of guest/donor experience and store appearance.
• Coordinate with maintenance and other departments as needed.

Skills

Team leadership

Budget management

HR processes

Operations management

Staff development

Customer service

Education

HS diploma

College degree

Tools

MS Office

Excel

Job description

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Store Manager in Franklin II to lead a store team, drive revenue, and deliver outstanding donor and guest experiences. You will manage hiring, training, and development while ensuring SOP compliance and budget adherence.

The role requires strong leadership, budgeting, and operations skills, with a focus on efficiency and safety across all store activities, including evenings and weekends.