Retail Store Leader: Build Teams, Drive Results

Goodwill Industries International, Inc.; Gilbert (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plan

Job summary

Goodwill of Central and Northern Arizona is hiring a Customer Service Manager for Towne Center Store (Warner & Val Vista) in Gilbert, AZ. The role leads sales floor operations, drives daily, monthly, and yearly goals, and mentors a team of Retail Sales Associates to deliver outstanding donor and customer experiences.

The position requires at least one year in retail management and customer service, with strong Microsoft Office skills and English proficiency.

Qualifications

• One-year work experience in Retail Management preferred.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to speak and read English proficiently.

Responsibilities

• Execute retail operations plan to achieve sales goals for the store.
• Lead and develop Team Members to deliver excellent donor/customer service.
• Maintain store standards, inventory, and daily banking procedures.
• Ensure compliance with security, health, and safety policies.

Skills

Retail Management

Customer service

Microsoft Office

English proficiency

Education

High School Diploma or Equivalent

Job description

Goodwill of Central and Northern Arizona is hiring a Customer Service Manager for Towne Center Store (Warner & Val Vista) in Gilbert, AZ. The role leads sales floor operations, drives daily, monthly, and yearly goals, and mentors a team of Retail Sales Associates to deliver outstanding donor and customer experiences.

The position requires at least one year in retail management and customer service, with strong Microsoft Office skills and English proficiency.