Retail Store Lead — People, Performance & Ops (Incentives)

Royal Farms; Severna Park (MD); Hybrid; USD 42,000 - 55,000; Full time

Job summary

Royal Farms in Severna Park, MD is hiring an Assistant Store Manager to support the Store Manager in day-to-day operations and strategic planning. This role supervises staff, handles customer escalations, and ensures operational standards are met.

The successful candidate will lead a diverse team, drive sales, maintain community engagement, and implement promotions while upholding safety and policy compliance. The position includes incentive earnings based on performance.

Qualifications

• Must be 18+ years old with a high school diploma or GED.
• Minimum of 1 year of experience in fast food, retail, or related management.
• Proven leadership and ability to supervise and motivate teams.
• Strong written, verbal, and interpersonal communication skills.
• Experience delivering excellent customer service and community engagement.

Responsibilities

• Lead daily store operations and supervise associates.
• Develop and coach team members for performance.
• Analyze store metrics and implement improvements.
• Ensure policy compliance and safety standards.
• Execute marketing programs and promotions.
• Support Store Manager and handle customer escalations.

Skills

Leadership

Customer service

Communication

Team development

Organizational skills

Business math

Analytical thinking

Education

High school diploma or GED

Associate degree or higher

Tools

POS systems

Scheduling tools

Reporting platforms

Microsoft Office / computer applications

Job description

Royal Farms in Severna Park, MD is hiring an Assistant Store Manager to support the Store Manager in day-to-day operations and strategic planning. This role supervises staff, handles customer escalations, and ensures operational standards are met.

The successful candidate will lead a diverse team, drive sales, maintain community engagement, and implement promotions while upholding safety and policy compliance. The position includes incentive earnings based on performance.