Retail Store Lead - Mentor, Motivate & Elevate Sales

Lex; Southlake (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Apple Retail in Southlake, TX seeks a Lead to guide the store team and enhance customer experiences. You will mentor staff, coordinate sales floor activities, and partner with Store Leadership to drive operational readiness and sales performance.

You\'ll spend most of your time with the team and customers, communicating store priorities, resolving issues, and fostering an inclusive environment aligned with Apple values of inclusion and diversity.

Qualifications

• Minimum Qualifications: Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Have experience mentoring or leading others personally or professionally.

Responsibilities

• Lead, act as a role model, mentor, and encourage customer engagement.
• Use Apple product and services expertise to drive customer engagement and sales, while building customer loyalty.
• Organize people and the sales floor workflow, including managing relevant communication to team members and leadership to optimize the customer experience.
• Make sure that sales strategy is effectively communicated to the team in a timely manner and executed in partnership with the leadership team.
• Energize, inform, and align team members on store performance goals, priorities, and communication.
• Attend to time-sensitive team member feedback, questions, and concerns, and elevate issues to Store Leadership as appropriate.
• Address operational needs of the store, such as opening and closing procedures, cash management, and overrides.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Retail experience

Leadership experience

Mentoring

Job description

Apple Retail in Southlake, TX seeks a Lead to guide the store team and enhance customer experiences. You will mentor staff, coordinate sales floor activities, and partner with Store Leadership to drive operational readiness and sales performance.

You\'ll spend most of your time with the team and customers, communicating store priorities, resolving issues, and fostering an inclusive environment aligned with Apple values of inclusion and diversity.