Retail Lead - Inspire Teams & Elevate Customer Experience

Apple Inc.; Carlsbad (CA); Sur place; USD 65 000 - 97 000; Plein temps

Résumé du poste

Apple Inc. in Carlsbad, CA is seeking a Lead to support the Store Leadership team and enable a best-in-class customer experience. You will mentor team members, energize engagement, and ensure store readiness to execute the sales strategy with the leadership team.

You will spend the majority of time with the team and customers, driving operational excellence, training, and ensuring resources are available to deliver exceptional service while upholding Apple’s values of inclusion and diversity.

Qualifications

• Experience in retail or sales.
• Experience mentoring or leading others.
• Be available to work a schedule based on business needs, including nights, weekends, and holidays.

Responsabilités

• Lead by example and energize team to engage customers.
• Use Apple product knowledge to drive engagement and sales and build loyalty.
• Organize sales floor workflow and communicate with team and leadership.
• Ensure store communications align with sales strategy and goals.
• Support opening/closing procedures, cash handling, and overrides.
• Provide exceptional customer service and contribute to an inclusive environment.

Connaissances

Retail experience

Leadership

Mentoring

Customer service

Attention to detail

Description du poste

Apple Inc. in Carlsbad, CA is seeking a Lead to support the Store Leadership team and enable a best-in-class customer experience. You will mentor team members, energize engagement, and ensure store readiness to execute the sales strategy with the leadership team.

You will spend the majority of time with the team and customers, driving operational excellence, training, and ensuring resources are available to deliver exceptional service while upholding Apple’s values of inclusion and diversity.