Retail Floor Lead — Drive Sales & Service Excellence

PUMA SE; Virginia; On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA SE in the United States is seeking a Store Associate to provide consistently high standards of customer experience within the store in line with PUMA's brand values, manage merchandise, and help achieve sales and profitability targets.

The role requires 1-2 years of retail customer service, strong communication, team spirit, basic MS Office and retail software, physical stamina, and willingness to work non-traditional hours including weekends and holidays.

Qualifications

• 1-2 years of experience in a customer service-oriented retail environment.
• Exceptional communication skills and teamwork.
• Ability to learn quickly and adapt to store operations.

Responsibilities

• Provide high standards of customer experience in-store.
• Help meet sales, KPIs and profitability through planning, expense control and service.
• Maintain payroll control to support profitability while delivering service.
• Communicate merchandise opportunities to Store/Assistant Store Manager.
• Handle and process incoming/outgoing merchandise.
• Comply with all policies and procedures; maintain safe and compliant environment.
• Work non-traditional hours, including weekends, evenings, and holidays.

Skills

Customer service

Team player

Communication skills

Learn quickly

MS Office / Retail software

Tools

MS Office

Retail software

Job description

PUMA SE in the United States is seeking a Store Associate to provide consistently high standards of customer experience within the store in line with PUMA's brand values, manage merchandise, and help achieve sales and profitability targets.

The role requires 1-2 years of retail customer service, strong communication, team spirit, basic MS Office and retail software, physical stamina, and willingness to work non-traditional hours including weekends and holidays.