Retail Store Lead: Customer Service & Ops

Family Dollar; Buffalo (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Family Dollar in Buffalo, NY is seeking an Assistant Store Manager to support store operations, customer service, and team development. You will help with daily activities, merchandise movement, and stockroom organization to meet company standards.

The role requires strong communication and customer service skills, the ability to lift up to 55 lbs, and a proven track record in retail management or supervisory roles. Employment is full time with opportunities for growth and leadership development.

Qualifications

• High school diploma or equivalent is preferred.
• Store management experience in retail, grocery, or drug store environment is preferred.
• Must be able to lift up to 55 lbs and perform physical tasks.
• Strong communication, interpersonal, and written skills are required.
• Ability to work in a high-energy, team environment.
• Excellent customer service, organizational, and decision-making skills.

Responsibilities

• Assist with store functions and day-to-day activities.
• Help customers in a positive, approachable manner and address questions or concerns.
• Organize and transfer merchandise from delivery to stockroom to sales floor; maintain seasonal areas.
• Perform opening and closing procedures.
• Process corporate directives and store communications.
• Maintain promotional fixtures and displays for effectiveness.
• Assist in ordering merchandise, processing damaged merchandise, payroll, scheduling, and cash handling; support loss prevention.
• Keep sales floor and stockroom well-stocked and organized to company standards.
• Protect and secure all company assets, including cash.
• Follow safety policies and procedures; ensure staff adherence.
• Assist Store Manager in supervising, training, and developing Store Associates.
• Maintain a positive, safe, respectful environment with customers and staff.
• Maintain store cleanliness including bathrooms, floors, and trash removal.

Skills

Customer service

Communication

Teamwork

Problem solving

Decision making

Retail management

Education

High school diploma

Job description

Family Dollar in Buffalo, NY is seeking an Assistant Store Manager to support store operations, customer service, and team development. You will help with daily activities, merchandise movement, and stockroom organization to meet company standards.

The role requires strong communication and customer service skills, the ability to lift up to 55 lbs, and a proven track record in retail management or supervisory roles. Employment is full time with opportunities for growth and leadership development.