Retail Store Lead & Customer Experience Coach

knitwellgroup; Columbia (MD); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Community impact

Job summary

LOFT is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates. You will be a store leader, nurturing relationships with customers and the team, at Store 1570-The Mall in Columbia, MD.

You will drive omnichannel experiences, recruit and develop talent, and use reporting to drive operational excellence. The role requires 1+ year retail management and a hospitality mindset; proficiency with POS systems and strong business acumen.

Qualifications

• 1+ year retail management experience.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Support the customer experience and shape a strong store culture.
• Lead on the sales floor and model brand behaviors to engage customers.
• Inspire, educate, and coach associates to create genuine connections.
• Create an inclusive environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel experience.
• Assist Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening and sharing ideas with the team.

Skills

1+ year retail management experience

Hospitality mindset

POS system proficiency

Business acumen

Decision making

Tools

Point-of-Sale system

Job description

LOFT is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates. You will be a store leader, nurturing relationships with customers and the team, at Store 1570-The Mall in Columbia, MD.

You will drive omnichannel experiences, recruit and develop talent, and use reporting to drive operational excellence. The role requires 1+ year retail management and a hospitality mindset; proficiency with POS systems and strong business acumen.