Retail Store Lead & Customer Experience Champion

Psycho Bunny; Elizabeth (NJ); Presencial; USD 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Sweet discount on clothes

Growth opportunities at a rapidly-expa

Smart and passionate team

Descripción de la vacante

Psycho Bunny is seeking a Key Holder for the Jersey Mills Outlet on-site to drive sales and champion service standards. You will report to the Store Manager and help lead a team to achieve KPIs while ensuring a superior customer experience.

This role emphasizes payroll control, staff development, product knowledge, and collaboration with the broader Psycho Bunny team to uphold brand standards and execute visual directives.

Responsabilidades

• Build a delighted and loyal customer base through engagement, conversion, and capturing customers' phone numbers and e-mail addresses.
• Responsible for assisting with the recruitment, training, development, and succession of high-performing, results-driven Team Members.
• Responsible for understanding and maintaining own level of Product Knowledge and directly responsible for Store(s) Team Member’s level of Product Knowledge and the ability to communicate it to customers.
• Accountable for payroll control and service-driven scheduling to maintain a highly profitable location while maintaining the highest service levels to customers.
• Analyze customer profiles, buying trends, and competitive information to impact and drive business.
• Manage and monitor Loss Prevention.
• Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory.
• Directly responsible for the execution and processing of merchandise, both incoming and outgoing (Transfers).
• Manage and communicate merchandise opportunities to the store manager.
• Ensure execution and maintenance of all Visual Directives and guarantee the visual presentation of the Store always meets or exceeds Psycho Bunny’s standards.
• Execute all requirements concerning OSHA to maintain a safe and compliant working atmosphere for all Store Team Members & customers.
• Assist with all other duties as required by the store manager.
• Work collaboratively with all other Psycho Bunny team members to achieve goals.

Conocimientos

Flexible schedule

Strong communication

Customer-focused selling

Descripción del empleo

Psycho Bunny is seeking a Key Holder for the Jersey Mills Outlet on-site to drive sales and champion service standards. You will report to the Store Manager and help lead a team to achieve KPIs while ensuring a superior customer experience.

This role emphasizes payroll control, staff development, product knowledge, and collaboration with the broader Psycho Bunny team to uphold brand standards and execute visual directives.