Retail Key Holder & Team Leader — Growth & Sales

Psycho Bunny; Mercedes (TX); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Employee discount

Growth opportunities

Collaborative culture

Job summary

Psycho Bunny is seeking a Key Holder for the Rio Grande Outlet. This on-site role reports to the Store Manager and drives sales culture, customer experience, and profitability in a lively retail environment.

You will build a loyal customer base, support team development, and ensure product knowledge is effectively communicated to customers while maintaining Psycho Bunny’s high standards of service and visual presentation.

Qualifications

• 1-year minimum retail management experience.
• Strong communication skills and customer-focused selling culture.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Build a delighted and loyal customer base through engagement and conversion.
• Assist with recruitment, training, development, and succession of store team members.
• Maintain product knowledge and train team members to communicate it effectively to customers.
• Manage payroll control and scheduling to achieve profitability while upholding service standards.
• Analyze customer profiles and trends to drive sales and inventory decisions.
• Oversee loss prevention, inventory accuracy, and physical inventory processes.
• Execute merchandise transfers and ensure visual directives are met.

Skills

Retail management

Customer service

Communication

Job description

Psycho Bunny is seeking a Key Holder for the Rio Grande Outlet. This on-site role reports to the Store Manager and drives sales culture, customer experience, and profitability in a lively retail environment.

You will build a loyal customer base, support team development, and ensure product knowledge is effectively communicated to customers while maintaining Psycho Bunny’s high standards of service and visual presentation.