Retail Store Lead: Customer-Driven Ops & Team Growth

ViziRecruiter,LLC.; Richmond (VA); On-site; USD 25,000 - 33,000; Full time

Job summary

Royal Farms is seeking an Assistant Store Manager in Richmond, VA to lead high-volume convenience store operations and guest service, supporting the Store Manager and guiding shifts with a focus on food service excellence.

You will supervise staff, train team members, and uphold safety, policy, and performance standards while delivering a positive customer experience and strong community relations.

Qualifications

• Minimum 1 year of management experience in fast food, retail, or related field.
• Strong leadership and communication skills with customer focus.
• Ability to train and coach team members and manage store operations.

Responsibilities

• Lead store operations in absence of Store Manager.
• Provide outstanding customer service and handle escalations.
• Oversee staffing, onboarding, and development of team.
• Ensure compliance with company policies, safety, and cash handling.
• Monitor store performance and implement improvement initiatives.

Skills

Leadership

Customer service

Team supervision

Communication

Operations planning

Education

High School Diploma or GED

ANSI Food Safety Manager Certification

Tools

POS system

Scheduling software

Reporting platforms

Job description

Royal Farms is seeking an Assistant Store Manager in Richmond, VA to lead high-volume convenience store operations and guest service, supporting the Store Manager and guiding shifts with a focus on food service excellence.

You will supervise staff, train team members, and uphold safety, policy, and performance standards while delivering a positive customer experience and strong community relations.