Retail Store Lead: Community Impact & Ops

The Salvation Army Southern California; Visalia (CA); On-site; USD 20,000 - 29,000; Full time

Job summary

The Salvation Army Southern California is seeking a Retail Team member at our Visalia Thrift Store to deliver excellent customer service and maintain organized, inviting shopping spaces. You will promote positive donor interactions while contributing to program goals that support ARC participants.

Responsibilities include daily store operations under the Store Manager, coaching staff, scheduling, and safeguarding cash and inventory.

Qualifications

• High School Diploma or equivalent.
• Must have a minimum of one-year previous retail experience and Supervisory experience preferred.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers and donors.

Responsibilities

• Takes an active role and partners with the Store Manager in daily store operations. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
• Assumes responsibility for all day-to-day store operations (including personnel and cash handling) in the absence of the Store and/or Assistant Manager. Discuss concerns with District Sales Manager.
• Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• In the absence of the Store Manager and Assistant Manager - Schedule Store Employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings. Provides coaching, training, and development to the Store Employees. Responsible for processing of paperwork per Review Standards, especially as it relates to Time and Attendance compliance.
• Ensure high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.
• BRP (Back Room Processing) – Support Store Manager to ensure Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals.
• Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place at the store.
• In the absence of the Store Manager and Assistant Manager - Responsible for the protection and security of store currency, inventory, and property. This includes safe funds (including daily logging of cash deposits), bank deposits, products for sale, store equipment, and building security.
• Ensure building is secured during non-operating hours with alarm system arming and alert protocol.
• Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Assists Store Manager and Assistant Manager with conducting and recording mandatory Weekly Store Meetings.
• May transfer or be relocated to other stores based on business needs.
• Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors

Skills

Retail experience

Customer service

Communication

Education

High School Diploma

Job description

The Salvation Army Southern California is seeking a Retail Team member at our Visalia Thrift Store to deliver excellent customer service and maintain organized, inviting shopping spaces. You will promote positive donor interactions while contributing to program goals that support ARC participants.

Responsibilities include daily store operations under the Store Manager, coaching staff, scheduling, and safeguarding cash and inventory.