Store Lead - Customer Experience & Team Coach

The Children's Place; Murfreesboro (TN); On-site; USD 40,000 - 48,000; Full time

Job summary

The Children’s Place is seeking a Store Lead in Murfreesboro, TN to support the Store Leadership Team with cash-wrap operations and opening/closing duties, and to act as Leader on Duty (LOD). You will engage customers, uphold store standards, and drive profitability while supporting staff development.

This role requires 1-3 years of retail experience, a high school diploma, and the ability to work a flexible schedule, including weekends.

Qualifications

• Must have high school diploma or equivalent.
• 1-3 years of retail experience.
• Must be at least 18 years of age.

Responsibilities

• Assist in training associates and coaching in the moment.
• Partner with Store Manager to address performance concerns.
• Support company training and development initiatives.
• Foster a positive work environment and provide timely feedback.
• Assess performance and provide feedback during annual reviews.
• Motivate associates to build brand loyalty and store environment.
• Model exceptional customer service on the sales floor and maintain brand standards.
• Support management to maximize productivity through operations and product knowledge.
• Participate in Leader on Duty (LOD) program by delivering great customer experiences and driving profitability.
• Process payroll weekly and adjust schedules as needed.
• Maintain a clean, organized stockroom and ensure CRE standards are met.

Skills

Customer engagement

Detail oriented

Prioritization

Teamwork & communication

Feedback delivery

Self-development

Time management

Microsoft Office

Internal apps

Flexible scheduling

Education

High school diploma or equivalent

Job description

The Children’s Place is seeking a Store Lead in Murfreesboro, TN to support the Store Leadership Team with cash-wrap operations and opening/closing duties, and to act as Leader on Duty (LOD). You will engage customers, uphold store standards, and drive profitability while supporting staff development.

This role requires 1-3 years of retail experience, a high school diploma, and the ability to work a flexible schedule, including weekends.