Retail Store Lead & Customer Experience Coach

The Children’s Place Inc.; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

The Children’s Place Inc. in Charlotte, NC is seeking a Store Lead to support the Store Leadership Team by handling cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD).

The Store Lead represents the brand, engages customers, maintains store standards, and supports teamwork and employee development. The role requires developing talent, coaching associates, managing daily operations, and driving store profitability.

Qualifications

• Experience in retail with strong customer service skills.
• Ability to coach and develop associates.
• Strong communication and teamwork abilities.

Responsibilities

• Assist in leading store operations and cash-wrap duties.
• Open/close procedures and supervision during shifts.
• Provide in-the-moment coaching and feedback to associates.
• Support payroll processing and schedule modifications as needed.
• Maintain brand standards and exceptional service on the sales floor.
• Collaborate with Store Manager to address performance concerns.

Skills

Customer engagement

Attention to detail

Prioritization

Teamwork

Feedback delivery

Self-development

Communication

Adaptability

Time management

Microsoft Office

Internal applications

Flexible scheduling

Lifting 50 lbs

Education

High school diploma or equivalent

1-3 years retail experience

Minimum age 18

Job description

The Children’s Place Inc. in Charlotte, NC is seeking a Store Lead to support the Store Leadership Team by handling cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD).

The Store Lead represents the brand, engages customers, maintains store standards, and supports teamwork and employee development. The role requires developing talent, coaching associates, managing daily operations, and driving store profitability.