Store Leader: Grow Sales & Customer Experience

Macy's; Oak Knoll (MN); On-site; USD 70,000 - 100,000; Full time

Job summary

Macy's in Minnesota seeks a Store Manager to lead sales and customer service, overseeing operations, merchandising, and expense control with a focus on coaching and development.

The role emphasizes building a customer-centric culture, driving weekly leadership reviews, and ensuring policy compliance while executing company initiatives. Strong leadership and coaching skills are essential.

Qualifications

• Experience leading store operations including sales, service, and merchandising.
• Ability to train, coach, and develop teams.
• Strong focus on shortage prevention and policy compliance.

Responsibilities

• Drive sales by fostering a customer-centric selling culture
• Develop the team through coaching, follow-up, and recognition
• Ensure adherence to weekly business review amongst leadership team; support action plans to address deficiencies
• Identify business-driving opportunities
• Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards
• Actively manage hours by ensuring strong attendance and weekend hours utilization
• Coach the leadership team to achieve Colleague Star Reward goals by emphasizing program benefits
• Provide leadership in delivering all Company initiatives; clearly communicate objectives and priorities to the team
• Establish a high level of awareness and effectiveness in shortage prevention; ensure compliance with all policies and procedures
• Coach Professional and Hourly Colleagues to consistently deliver selling behaviors that enhance customer experience
• Mentor Sales & Customer Service Managers to actively coach Colleagues using weekly Sales Reports and engage with Colleagues through formal and informal observations focused on selling behaviors
• Review and utilize all reports and Colleague observations to provide constructive feedback to leaders and identify areas for improvement

Skills

Leadership

Coaching

Customer service

Job description

Macy's in Minnesota seeks a Store Manager to lead sales and customer service, overseeing operations, merchandising, and expense control with a focus on coaching and development.

The role emphasizes building a customer-centric culture, driving weekly leadership reviews, and ensuring policy compliance while executing company initiatives. Strong leadership and coaching skills are essential.