Retail Store Customer Service Representative

Weathertech; Bolingbrook (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

WeatherTech Direct in Bolingbrook, IL is seeking a Retail Store Customer Service Representative to support customers in person, by phone, and via email at our factory showroom.

The role requires 3–5 years in telephone-based customer service or retail sales, fluent English, strong typing skills, and the ability to multi-task in a fast-paced team environment. Full-time, on-site position with varied day/evening/night/weekend hours.

Qualifications

• 3–5 years of experience in a telephone-based customer service or retail sales environment.
• Fluent in English with clear verbal and written communication skills.
• Basic computer skills; typing 50 WPM preferred.
• Ability to multi-task in a fast-paced, team-oriented environment.
• Authorized to work in the United States.

Responsibilities

• Deliver world-class customer service in our factory showroom.
• Interact with customers via telephone and email to process orders, exchanges, and returns per policy.
• Use sales skills to upsell products by collecting information and assessing needs.
• Provide timely feedback to management regarding service failures or customer concerns.
• Work a varied schedule including day, evening, night, weekend, and holiday hours.
• Perform other duties as assigned.

Skills

Customer service experience

Phone-based support

English fluency

Typing 50 wpm

Multitasking

Attention to detail

Proficient computer skills

Punctuality

Professionalism

Authorized to work in United States

Job description

Retail Store Customer Service Representative

Bolingbrook, IL, US

Retail Store Customer Service Representative

Schedules will vary and will include one or both weekend days. Full‑time hours will fall between 8:00 a.m. and 7:00 p.m.

WeatherTech Direct is seeking well-qualifiedRetail StoreCustomer Service Representativesto ensure the overall satisfaction of customers in our Bolingbrook, IL factory store. Our Customer Service Representatives provide exceptional customer support and product knowledge to our customers via in person, phone, and email interactions/correspondence.

As a Retail Store Customer Service Representative, you will

• Deliver world‑class customer service in our factory showroom
• Communicate with customers via telephone and email to process customer orders, exchanges, and returns according to established department policies and procedures
• Use sales skills to recommend and upsell products to customers by collecting customer information and analyzing customer needs
• Provide timely feedback to management regarding service failures or customer concerns
• Work a varied schedule consisting of day, evening, night, weekend, and holiday hours
• Perform other duties as assigned

Qualifications

• 3-5 years of experience in a telephone‑based customer service or retail sales environment
• Fluent in English with clear and concise verbal and written communication skills in order to deliver effective and pleasant customer service via telephone and email
• Possess listening skills to fully comprehend customer needs
• Basic computer skills, required
• Type 50 WPM, preferred
• Ability to multi‑task in a fast‑paced, team‑oriented environment
• Regularly work on a computer and focus on a screen or monitor
• Possess excellent typing, spelling, and grammar skills
• Great attendance and punctuality
• Excellent performer; deliver high‑quality results consistently
• Demonstrate a high level of professionalism and a positive attitude
• Authorized to work in the United States