Retail Customer Experience Specialist — Flexible Schedule

Weathertech; Bolingbrook (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

WeatherTech Direct in Bolingbrook, IL is seeking a Retail Store Customer Service Representative to support customers in person, by phone, and via email at our factory showroom.

The role requires 3–5 years in telephone-based customer service or retail sales, fluent English, strong typing skills, and the ability to multi-task in a fast-paced team environment. Full-time, on-site position with varied day/evening/night/weekend hours.

Qualifications

• 3–5 years of experience in a telephone-based customer service or retail sales environment.
• Fluent in English with clear verbal and written communication skills.
• Basic computer skills; typing 50 WPM preferred.
• Ability to multi-task in a fast-paced, team-oriented environment.
• Authorized to work in the United States.

Responsibilities

• Deliver world-class customer service in our factory showroom.
• Interact with customers via telephone and email to process orders, exchanges, and returns per policy.
• Use sales skills to upsell products by collecting information and assessing needs.
• Provide timely feedback to management regarding service failures or customer concerns.
• Work a varied schedule including day, evening, night, weekend, and holiday hours.
• Perform other duties as assigned.

Skills

Customer service experience

Phone-based support

English fluency

Typing 50 wpm

Multitasking

Attention to detail

Proficient computer skills

Punctuality

Professionalism

Authorized to work in United States

Job description

WeatherTech Direct in Bolingbrook, IL is seeking a Retail Store Customer Service Representative to support customers in person, by phone, and via email at our factory showroom.

The role requires 3–5 years in telephone-based customer service or retail sales, fluent English, strong typing skills, and the ability to multi-task in a fast-paced team environment. Full-time, on-site position with varied day/evening/night/weekend hours.